Your cart is currently empty!

Frequently Asked Questions โ Kraft Metals
At Kraft Metals weโve brought together the most common questions from our customers to make ordering sheet metal and cutting services simple. Whether youโre a jeweller, printmaker, sculptor, or an educator buying for a school or university, our FAQ page covers everything from delivery times and trimming options to returns and trade accounts. If you canโt find the answer youโre looking for, our team is only a call or message away.
Cutting Services
Yes โ we laser cut one-offs, prototypes and small batches in aluminium, stainless steel, brass, copper, zinc and mild/Corten steel. Maximum sheet size: 3000 ร 1500 mm. See our cutting services.
Tolerances vary by material and thickness. Let us know if any dimensions are critical and weโll confirm whatโs achievable for your job.
The quickest turnaround is when you supply proper vector CAD files โ DWG, DXF, or EPS โ as these are the easiest to convert directly into cutting toolpath files. We can also provide cost estimates from JPG, PNG, or PDF artwork, but extra CAD work will be required to produce a DXF file suitable for laser cutting. This may add to lead time and cost..
Absolutely. Weโre set up for one-offs and small runs โ ideal for students, makers and prototypes.
Delivery and Collection
No โ thereโs no minimum order. You can buy a single sheet or multiple items as needed.
Most orders dispatch in 1โ2 working days. Larger or custom laser-cut jobs may take a little longer. Weโll keep you updated if lead times change.
Can I collect my order from you? Yes, collection from our Liverpool workshop is available by prior arrangement. Weโll email when your order is ready.
We currently ship across the UK. For international enquiries, please contact us with your address and order details.
Most sheets have a peelable face film and are packed with protective board. We take care to minimise transit scuffs; please peel the film after fitting or finishing.
Ordering and Payment
No โ thereโs no minimum order. You can buy a single sheet or multiple items as needed.
Yes. We offer custom sizes across our sheet metal range. Shop-listed products can be trimmed free of charge using our in-house guillotines. We also carry out guillotine cutting for non-standard rectangular sizes, and provide a laser cutting service for more complex shapes or designs.
Add your required finished sizes in the โOrder Notesโ at checkout (or reply to your order email). Weโll confirm before cutting if anything needs clarifying.
We accept major debit/credit cards and PayPal. Trade/education accounts can order via invoice or purchase order (on application).
Other Questions
Call 0151 526 4777 or use our contact form. Weโre always happy to help.
Products & materials
Copper, brass, aluminium, zinc, stainless steel and mild steel โ in popular sizes and thicknesses suitable for jewellery, printmaking, sculpture and general metalwork.
Most do (face side). Checker plate, stucco aluminium and mild steel are the main exceptions.
Guillotine and laser-cut edges can be sharp. Handle with care. Light edge softening may be available on request โ ask before ordering if required.
We carry a range suitable for craft and fabrication. Typical sheet thickness ranges are: Aluminium: 0.5โ4.0 mm Copper: 0.5โ3.0 mm Brass: 0.3โ3.0 mm Stainless Steel: 0.5โ1.5 mm Zinc: 0.8โ1.5 mm Mild Steel: 1.0โ3.0 mm Corten Steel: 1.0-2.0 mm If you donโt see what you need, get in touch.
Returns & Refunds
Unused, standard-sized items can be returned within 14 days of delivery for a refund. Buyer covers return postage unless the item is faulty. See our Returns & Refunds policy.
Items trimmed to your sizes or laser cut to your design are non-returnable unless faulty. Please check sizes and finishes carefully before ordering.
Contact us within 48 hours with photos. Weโll arrange a replacement or refund promptly.
Trade & Education
Yes. Trade and education accounts are available for regular buyers, workshops and institutions. Apply for a trade account or contact us.
Yes โ we accept POs from recognised institutions. Please include delivery details, sizes/thicknesses and any trimming notes.
Trade Account FAQs
Discounts vary by material and order type (online standard sizes vs custom quotes). Weโll confirm your rate on approval and can review for higher volumes.
Yes, for recognised institutions (e.g. schools/colleges/universities) we can accept purchase orders or pro forma. Other terms are by agreement.
No. Trade Accounts are ideal for oneโoffs, prototypes and class projects as well as regular production.
Just complete the form above using your institutional email address (e.g. ending in .ac.uk or .sch.uk). We usually auto-approve these accounts straight away.
