Frequently Asked Questions – Kraft Metals
At Kraft Metals we’ve brought together the most common questions from our customers to make ordering sheet metal and cutting services simple. Whether you’re a jeweller, printmaker, sculptor, or an educator buying for a school or university, our FAQ page covers everything from delivery times and trimming options to returns and trade accounts. If you can’t find the answer you’re looking for, our team is only a call or message away.
Returns & Refunds
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Returns & Refunds
Unused, standard-sized items can be returned within 14 days of delivery for a refund. Buyer covers return postage unless the item is faulty. See our Returns & Refunds policy.
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Returns & Refunds
Items trimmed to your sizes or laser cut to your design are non-returnable unless faulty. Please check sizes and finishes carefully before ordering.
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Returns & Refunds
Contact us within 48 hours with photos. We’ll arrange a replacement or refund promptly.