Archives: FAQs
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How do we apply if we’re a school, college or iniversity?
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Just complete the form above using your institutional email address (e.g. ending in .ac.uk or .sch.uk). We usually auto-approve these accounts straight away.
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Is there a minimum order?
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No. Trade Accounts are ideal for one‑offs, prototypes and class projects as well as regular production.
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Do you offer payment terms?
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Yes, for recognised institutions (e.g. schools/colleges/universities) we can accept purchase orders or pro forma. Other terms are by agreement.
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How much is the trade discount?
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Discounts vary by material and order type (online standard sizes vs custom quotes). We’ll confirm your rate on approval and can review for higher volumes.
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I can’t find my answer — how do I contact you?
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Call 0151 526 4777 or use our contact form. We’re always happy to help.
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Do you accept purchase orders from schools and universities?
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Yes — we accept POs from recognised institutions. Please include delivery details, sizes/thicknesses and any trimming notes.
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Do you offer trade or education discounts?
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Yes. Trade and education accounts are available for regular buyers, workshops and institutions. Apply for a trade account or contact us.
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What if my order arrives damaged or incorrect?
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Contact us within 48 hours with photos. We’ll arrange a replacement or refund promptly.
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Can I return custom-cut or made-to-order items?
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Items trimmed to your sizes or laser cut to your design are non-returnable unless faulty. Please check sizes and finishes carefully before ordering.
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Can I return items if I change my mind?
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Unused, standard-sized items can be returned within 14 days of delivery for a refund. Buyer covers return postage unless the item is faulty. See our Returns & Refunds policy.