Terms & Conditions

Emails

Emails and any files transmitted with it are confidential and intended solely for the use of the intended recipient(s). If you have received an email in error please notify the originator of the message. Any views expressed in email messages are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Kraft Metal Limited.

Quotations and Prices

Quotations for the supply of sheet metals are based on current stocks and subject to the metal not being previously sold at the time you place an order. Prices are quoted ex VAT and ex Delivery unless otherwise stated. Prices for manufactured items are valid for 30 days. Old quotations may need to be refreshed as metal prices do fluctuate up as well as down.

Dimensions

The dimensional tolerances on full sheet sizes should lie within the respective EU Norm for that product. When we supply cut to size sheets these are done by guillotine as this is our most cost-effective method, the cut tolerance is typically +/- 1mm up to 1m lengths, +/- 2mm up to 2m lengths and +/- 3mm on lengths up to 3m. If better tolerance are required please advise as we may need to re-quote.

Delivery UK

We aim to dispatch stock items within three to five working days of receipt of payment. Delivery will be made either by post or courier, please allow up to three working days for delivery to you, unless otherwise agreed. Offshore and Highlands may take longer. We operate a Fast Track service for which there is an additional charge which is advised on a case-by-case basis.

Credit Card Security

Credit card numbers are not retained on any of our websites. Nor are they held by us on any retrieval system. The minimum amount of information required to process a transaction is transmitted to PayPal, World Pay, Streamline or other processor.

Packing and Shipping

We charge for packaging and carriage, the amount is always confirmed with the customer.

Out Of Stock Items

Unforeseen circumstances will occasionally result in an item being out of stock. In this eventuality, you will be informed by telephone or e-mail of the likely dispatch date and given the opportunity to cancel or accept an alternative product.

Discrepancies, Inspection and Damaged Goods

Packages should be inspected on receipt for damage and signed for accordingly. Couriers will not entertain any claim if damaged goods are signed for in good condition.

You should advise us of any shortage, incorrect shipment or transit damage within three working days of receipt, or of non-delivery within seven days of the advised dispatch date. Shortages and incorrect shipment will be rectified entirely at the expense of the company. We cannot, however, accept any responsibility for incorrect items being ordered. This policy in no way affects your statutory rights.

Damaged goods including the packaging should be retained by the customer for a period of 21 days so the company has an opportunity to investigate the problem and if possible remedy any defect. If it is not possible to remedy any defect the company will replace or credit the buyer accordingly.

Cancellation

If we have not purchased raw materials specific to your job or started manufacture there is generally no problem with cancellation, if on the other hand we have started manufacture the will be a cancellation charge related to time spent and materials that have been ordered or used. Carriage charges can be refunded if the order has not been shipped.

Export

There are no restrictions on the export of any of our products, we ship to EU countries and internationally. Transit times vary depending on the courier, customs delays and remoteness.

Disclaimer

Any information given by the company, verbal or written, is given in good faith. However, no liability will be accepted in respect of any action taken by any third party in reliance thereon.

Any product detailed on this website may be used for a wide variety of purposes and as the Company has no control over their use, the Company specifically excludes all conditions or warranties expressed or implied by statute or otherwise as to dimensions, properties and/or their fitness for any particular purpose. Any advice given by the Company to any third party is given for that party’s assistance only and without any liability on the part of the Company.